Refund policy

30-day returns

You can return any item within 30 days of the delivery date. To be eligible, items must be unused or lightly used, unwashed, and returned in their original packaging.

How to start a return

Email us at contact@tryhalvorsen.com with your order number. We will reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.

Return shipping

Return shipping costs are paid by the customer, except when the item is defective, damaged on arrival or not the item you ordered. In those cases we cover the return shipping.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item is defective, damaged or wrong, contact us within 7 days of delivery with a photo, and we will replace it or refund you in full.

Non-returnable items

Gift wrapping and gift cards cannot be returned or refunded.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since we approved your refund, please contact us.

Exchanges

The fastest way to get a different color is to return the item you have and place a new order for the one you want.

Contact

Harvink FZ-LLC
FDCW0547, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Trade licence no. 45003315 (Ras Al Khaimah Economic Zone)
Email: contact@tryhalvorsen.com